Returns & Refunds Policy

**Note: We do NOT accept returns for personalized products, such as our Ceramic Headstone Photos.**

Customers must contact within 10 days of the date of purchase to be eligible for a refund.  You must request and be issued a return authorization (RMA) number to qualify for a refund, and the RMA number must be referenced on the return shipment.  Merchandise that has been worn, used, or altered will not be accepted for return. 

Restocking Fee

All items are subject to a 15% restocking fee for items that are in otherwise good condition.  

Original and Return Shipping Charges

Because already incurred costs in shipping the product to the customer, the shipping charges associated with the original order are non-refundable.  If the order was originally shipped as part of a free shipping promotion, a fee of $11.99 will be deducted from the refund amount to cover the initial shipping charges.  Customers are responsible for their own return shipping.  

Damaged Items

Damage during shipment is rare due to the high quality of the manufacturing process and materials that can withstand significant motion and impact.  Nevertheless, if you believe that the product has been damaged during shipment, please notify us within 24 to 72 hours of receipt, and follow the procedures for Returns below.  Damaged shipments will be replaced at no charge upon receipt and inspection of the original/damaged product.  

Returns Procedure 

  1. Please inform us within 10 days of the date of purchase if you intend on returning a product. 
  2. State the items that you would like to return and the reason for the return.
  3. Obtain a return authorization (RMA) number.
  4. The return item must be in its original/new/unused condition and packaging.  Damaged or used goods will be discarded and rejected.
  5. The RMA number must be clearly marked on your return shipping box.
  6. Ship the item to the following address:
    8447 Constance St.
    Lenexa, Kansas 66215


**Note: Refunds will NOT be issued for Ceramic Photos or other personalized items after customer has approved the product mock up.**

Refunds will be applied to the same credit card used to make the original purchase; or, in case of payment by money order, a company check will be mailed to the customer’s original shipping address.  All refunds are contingent upon the product and packaging being returned in new condition. 

Payment Policy 

Accepted Methods of Payment

Credit Card (Visa, Master Card, Discover, AMEX)
Pay Pal

Credit Card Charges

Your credit card will be charged when you place your order.  If we are not able to fulfill your order for any reason, your credit card will be refunded. 

Mailing Address for Checks and Money Orders
     8447 Constance St.
     Lenexa, Kansas 66215

Your package will not be shipped until your check or money order clears….

Sales Tax

Sales tax will be applied to all orders shipped within the state of Kansas.

Privacy Policy

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Affiliate Sales Program

If you're interested in joining our artificial flowers affiliate sales program, click here.